Under the Consumer Contracts Regulations 2014, you may cancel and return your order within 14 days of receiving it, excluding made to order products. After notifying us, you have an additional 14 days to return the items in unused condition.
Note: This policy only applies to retail customers. Orders placed by limited companies, sole traders, or other trading entities are considered B2B and are not eligible for cancellation, return, or refund. Any return or refund request in such cases is at our sole discretion.
If you choose to return an order, a 15% restocking fee per item will be deducted from your refund once the item has been received and approved. This fee covers our free outbound delivery services, and the potential reduction in resale value once the product has left our facility.
To be eligible for a return:
The item must be unused and in its original packaging
You must provide proof of purchase
A photo of the item’s condition will be requested before confirming the return
This does not include made-to-order items, which are non-refundable
Customers are responsible for organising the return shipping of any products being sent back. If items are damaged during transit, we may deduct the cost of the damage from the refund amount. All returns must be sent to our workshop at:
Bespoke Panels UK
Unit 4 Cowling Business Park, Cowling Road, Chorley, PR6 0QL
Once received, our team will inspect the item. If it meets our resalable standards, a refund will be issued within 7 working days.
Custom-made or cut-to-size panels are non-returnable, as they are tailored to your specifications. However, if a panel arrives faulty or damaged, contact us and we’ll arrange a replacement.
Returns must be pre-approved. Items returned without prior authorisation will not be accepted.
To initiate a return, please contact us: Sales@bespokepanelsuk.co.uk
